Text Message Terms

Effective October 10, 2026. De la Luz (LightWorks Collective Inc., DBA De la Luz Soundstage), 114 Race Street, Holyoke, MA, runs the two text programs on this page, and a third, marketing, program with its own terms (see Fine print). Joining one never joins you to another.

De la Luz Ticket Texts (about your order)

• Messages: your Magic Ticket link, updates about the show you hold a ticket for (the menu, arrival details, any change) and a reminder on show day. No marketing.
• Frequency: message frequency varies by order, usually a few messages per show.
• Cost: Msg & data rates may apply.
• To stop: reply STOP to cancel.
• Help: reply HELP for help, or email hola@delaluz.org.

De la Luz Team Texts (for the people who work here)

• Messages: sign-in codes, one confirmation text when you opt in, shift offers, changes and cancellations, shift reminders, and alerts to the managers who schedule shifts. No marketing.
• Who it is for: De la Luz employees, contractors and volunteers who gave us their mobile number and agreed. It is not for the public.
• Frequency: varies, usually a few messages a week while shifts are being scheduled. Non-urgent shift texts are held between 10 pm and 9 am; same-day changes are sent at once.
• Cost: Msg & data rates may apply.
• How you agree: out loud when a manager adds your number, by texting TEAM to the De la Luz Team number, or with the "Text me shift alerts" box in the crew app (shown when you first sign in and kept in its settings). Sign-in codes are sent when you ask for one with "Text me a code." Agreeing is optional and is not a condition of working here. The crew app and email do everything the texts do.
• To stop: reply STOP. Reply HELP for help, or email hola@delaluz.org. Reply START to start again.

The exact wording staff see, with screenshots, is on delaluz.org/team-texts.

At checkout, enter your mobile number and tick "Text me my ticket and a reminder on show day." If someone sends you a ticket, you can tick "Updates about this show" on it. Boxes start unticked, and texting is optional: we can email your ticket instead. Consent is not a condition of purchase.

Reply STOP to any message to cancel that program's texts. We confirm once, then send nothing more. A STOP to the Team Texts number stops Team Texts only. Your tickets stay at delaluz.org/tickets. Reply START to rejoin. Reply HELP for help, or email hola@delaluz.org.

Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging opt-in data and consent are never shared with any third party. See our privacy policy. If these terms change, the date at the top changes too.

Marketing texts are a separate program, De la Luz Insiders, with its own terms. Buying a ticket never signs you up.